Service area and availability
We are based in Missouri and may ship eligible orders to approved destinations in the United States. Availability of international delivery, local pickup, or special handling must be confirmed individually; none is guaranteed by the website alone.
Production time versus transit time
Custom engraving takes preparation and production time before a package is shipped. The estimated production start and shipment date depend on material availability, artwork approval, quantity, and current workload. Carrier transit estimates begin after the item has been handed to the carrier and may vary.
Shipping charges and addresses
Any applicable shipping, insurance, and handling charges are disclosed during quoting or before order acceptance. Customers must confirm an accurate shipping address. Contact us promptly if an address needs correction; changes may no longer be possible after shipment.
Shipment timing and delays
We make shipment promises only when reasonably supported by production capacity and available materials. For covered mail, internet, or telephone merchandise orders, federal law generally requires shipment within the disclosed time, or within 30 days if no shipment time is stated. If we cannot ship on time, we will offer the delay-consent or cancellation/refund options required by law. You do not lose statutory rights by accepting these terms.
More information: FTC guidance on shipment promises and delays.
Tracking, damage, and missing packages
We will provide tracking details when available. If an item arrives damaged, or a shipment is missing, notify us promptly with your order details and photographs where helpful. We will review the circumstances and provide the remedies required by applicable law and any applicable shipping agreement. Carrier delays or claims do not automatically eliminate consumer rights.
Customer-supplied items
Do not ship customer-owned items to us until we have explicitly accepted the project and provided shipping instructions. Customers are responsible for preparing and safely packaging inbound items as agreed. Return handling, insurance, and any shipping charges will be stated before work is authorized. See Customer-Supplied Items.
Questions
For delivery estimates or a shipping concern, email info@baprecisionengraving.com.