Who we are
This website is operated by BA Precision Engraving LLC, a Missouri-based engraving business. Questions about this policy or your information can be directed to info@baprecisionengraving.com.
Information we collect
Depending on the service you use, we may receive your name, email address, phone number, company, shipping or billing details, project specifications, quantities, requested dates, messages, and any artwork or other files you choose to submit. We also receive information needed to communicate about quotes, fulfill orders, and address customer support requests.
Our website may use basic technical and usage data provided by our hosting provider, such as IP address, browser type, and security or access logs. Certain website editing preferences may be saved in your browser’s local storage. When you submit a quote request with an artwork attachment, the file and your entered request details are sent to FormSubmit for forwarding to our business email. Avoid submitting sensitive information you do not wish to share with this provider.
How we use information
- Respond to messages and prepare estimates.
- Review artwork, materials, and job specifications.
- Confirm, produce, deliver, and support orders.
- Handle billing, returns, disputes, fraud prevention, and legal obligations.
- Maintain website functionality and security.
We do not sell customer personal information or submit customer artwork to third-party advertising platforms for resale.
Service providers and payments
Our website currently routes contact and quote submissions through FormSubmit to our business email. Website hosting, email, shipping, and other service providers may process information necessary to deliver the requested service.
We are currently accepting quote requests only; online shopping cart and payment checkout functions are not enabled. We do not collect payment card numbers through our contact or quote forms. If online payment is offered in the future, its payment provider and applicable terms will be disclosed before payment.
Artwork and file submissions
Files may include names, logos, photos, design measurements, and other content you voluntarily provide. Submit only information necessary for your project. Customers should not upload confidential or legally restricted materials. Files attached to submitted quote forms are delivered using a third-party form processing service (FormSubmit). A selected file is not transmitted until the quote form is submitted.
Retention and security
We retain communications, project information, and transaction records for as long as reasonably needed to serve customers, maintain records, resolve issues, and satisfy applicable legal or tax obligations. No internet transmission or storage system can be guaranteed completely secure. Access to submitted materials is limited as reasonably necessary for business operations.
Your choices and rights
You can ask us to review, correct, or delete personal information we hold by emailing info@baprecisionengraving.com. Some records may need to be retained for legal, accounting, or legitimate business reasons. Additional rights may apply based on your state or other applicable law.
Children and third-party sites
Our website is intended for customers and is not directed to children under 13. Links to outside websites are governed by those sites’ own policies.
Updates
We may update this policy to reflect changes in our website, service providers, or legal requirements. The effective date above indicates the latest published version.