Customized and personalized items
Because an engraved item may be made specifically for you, completed or in-production custom orders generally cannot be returned solely for a change of mind or for customer-provided spelling or artwork errors that were accurately reproduced from an approved proof. This does not affect remedies for our mistakes, defects, misrepresentation, or any rights required by law.
Standard, non-personalized items
For eligible non-custom items, contact us within 14 days after delivery to request a return authorization. Returns must generally be unused and in original condition, subject to applicable consumer rights. We will confirm eligibility and the return address before any shipment. Do not send merchandise back without contacting us first.
Mistakes, defects, and damage
If we send the wrong product, produce an engraving that materially differs from the approved specifications because of our error, or deliver an item with a covered defect, contact us promptly with photographs and your order information. Depending on the circumstances, we will arrange a correction, replacement, or appropriate refund, without limiting rights required by law. Reporting concerns within 14 days of delivery helps us investigate but does not waive mandatory legal protections.
Cancellations and approved proofs
Contact us as soon as possible to cancel or change an order. Before work begins, cancellation may be possible. Once material has been purchased, custom artwork prepared, or production started, any previously disclosed and lawful nonrecoverable costs may apply. We will identify the applicable costs and options for each order.
Refund processing and shipping
Approved refunds are issued to the original payment method when practicable and otherwise as required by applicable law. Financial institutions may need additional time to post funds. Applicable return-shipping responsibilities will be communicated before authorization; customer responsibility for shipping does not apply where prohibited by law or where a seller error requires a different remedy.
Customer-supplied property
Engraving work performed on customer-owned items is reviewed according to the approved job details and our Customer-Supplied Items Policy. Any compensation related to damaged customer property is evaluated under applicable law and the written project agreement, rather than an automatic no-liability waiver.
Start a return or support request
Email info@baprecisionengraving.com with your name, order reference if available, the item involved, a description of the issue, and supporting photographs when appropriate.