Preapproval required
Before sending or delivering an item, provide a clear description, photos, dimensions, material information, estimated value if relevant, and the desired engraving. We must confirm that the item is eligible, the job is feasible, and the handling method is acceptable. An inquiry or quote request is not authorization to ship an item.
Condition and suitability
Customers should disclose prior finishes, coatings, repairs, hidden contents, and any known condition issues. We may decline items with unknown material composition, high replacement difficulty, hazardous contents, or conditions that make the requested result unsuitable.
Inherent engraving risks
Laser marking can affect coatings, finishes, textures, dimensions, color, or surrounding material. Differences from expected results are possible even with proper care. We will explain significant foreseeable risks when reasonably possible and may request written approval for a test or limited first pass. We do not disclaim responsibility for our own negligent or wrongful conduct where prohibited by law.
Shipping and packing
Do not send items before receiving our instructions. Package authorized shipments carefully, remove unrelated attachments when safe and appropriate, and follow the agreed insurance and shipment arrangements. Costs for inbound and return shipment will be confirmed before authorization.
Valuable or irreplaceable items
Tell us before work begins if an item is rare, sentimental, irreplaceable, or unusually valuable. We may request an alternative test piece or decline the project. Any specific responsibility for accidental damage or replacement will be addressed in the project agreement, subject to applicable law.
No regulated firearms or components
We will not accept a complete firearm, legally regulated frame or receiver, suppressor or regulated suppressor component, machine-gun conversion device, or another item classified as a firearm under applicable law. Removing an item from a firearm does not necessarily change its legal classification. Review our Firearm & Regulated Component Policy before requesting a quote.
Contact
For a suitability review, contact info@baprecisionengraving.com before delivery.